TAM Engineer – Proactive specialist
We are looking for talented individuals with a wide range of skills in technical account management. We seek proactive, highly-motivated individuals with the desire to grow professionally and who thrive in a team environment. This is an excellent opportunity for creativity and innovation. You will have the opportunity to contribute to the growth of an open-source project used as the main security tool for large international clients.
Technical Account Manager Team
The Wazuh Technical Account Manager team helps foster strong and lasting relationships with key customers. The team's mission is to serve as trusted advisors and advocates for these customers, helping them achieve their business goals through the effective use of the Wazuh capabilities.
- Remote
Job description
Your role in Wazuh
As a Technical Account Manager at Wazuh, you will play a pivotal role in ensuring our customers’ success and satisfaction. Your responsibilities will include:
- Conduct regular health checks for clients and maintain comprehensive internal reports.
- Actively promote Wazuh’s capabilities and features, identifying potential prospects for future sales and expansion.
- Provide hands-on guidance to customers, helping them maximize the use of Wazuh products and features effectively.
- Assess customer needs and recommend improvements or additional features that align with their evolving requirements.
- Maintain consistent communication with clients to track project progress.
- Collaborate with the Customer Success team to support project development and tracking.
- Assist in maintaining and updating the internal customer database.
- Engage in proactive communication and notifications with customers.
What you bring along
- Experience in technical support and sales.
- Strong technical knowledge, particularly in Linux environments, with relevant certifications highly preferred.
- Excellent communication and interpersonal skills, encompassing both verbal and written proficiency.
- Exceptional critical thinking and problem-solving abilities, allowing you to analyze complex technical issues and develop innovative solutions.
- Must have technical knowledge of security, administration, and cloud technologies, with relevant certifications considered a plus.
Bonus skills
- Internet connectivity and protocols (TCP/IP)
- Firewall configuration knowledge
- Understanding of security concepts
- Linux environments
- Git
- Fluent in English
- Team player
We offer
- 100% remote.
- Competitive salary.
- Home office budget.
- A forward-moving career path with professional growth opportunities.
- Collaboration and development with some of the leading international IT companies.
- Positive, supportive and collaborative work environment.
Skills
- Firewall configuration knowledge
- Fluent in English
- Git
- Internet connectivity and protocols (TCP/IP)
- Linux environments
- Team player
- Understanding of security concepts
