Professional support
and maintenance

Help when you need it

The Wazuh platform unifies XDR and SIEM protection for endpoints and cloud workloads, covering a comprehensive set of use cases. Make use of our professional support to get the peace of mind of having the platform supported and maintained by our team of experts.

Wazuh Professional support saves you time and resources so you can employ them efficiently in your project. No matter the type of questions or issues, use our Support Portal and get direct access to the Wazuh technical team. Our skilled engineers are distributed among different offices, adopting a follow-the-sun support methodology that provides high-quality, on-time service.

The annual support and maintenance service includes technical help for all of the platform components and capabilities, as well as troubleshooting, upgrades, health checks, and bug fixes.

Companies using the platform to protect their production servers greatly benefit from acquiring professional support. This service assists with management related issues, and more importantly, it mitigates risks that may impact your business.

What includes

The Wazuh team is ready to provide guidance and effective resolutions to minimize risk exposure. Engage support seamlessly through the Wazuh support portal. Track your issues, open new tickets, and schedule a health check. We've got your back covered.

Once you open your ticket the right resource will get back to you based on the type of issue and timezone.

You may not know it, and there may still be ways to derive more value from your Wazuh installation. Rely on our health checks for actionable recommendations to optimize the platform and achieve your cybersecurity goals.

Let the team work with you on upgrading your Wazuh deployment to the newest version and benefit from the enhanced and extra features while ensuring your custom work stays in place.

You are not alone. Wazuh has a customer-oriented approach across the company that is centralized on the Customer Success team. A customer success manager (CSM) will be assigned to the project, becoming the customer extension within the Wazuh team.

Your CSM will become your main point of contact during this journey, welcoming you during the Onboarding session and following up in QBR meetings.

For self-hosted deployments, this is the way to start. The right architecture and hardware specs will save you headaches later on.

Our team of solution architects designs the best possible architecture based on the environment in scope, the load expected to be generated, and your particular use cases. This exercise includes the hardware specifications for the central components of the Wazuh platform.

Support options

Support coverage 8/5 24/7
Maximum response time 8 business hours 4 business hours
Unlimited technical inquiries
Assisted upgrades to the newest version
Health checks 2 per year 4 per year
Request support info

What users say
about Wazuh services

Need more information?

Our team will contact you soon.