Customer Success Manager
We are looking for talented individuals with a diverse skill set in business development and account management. Our ideal candidates are proactive, highly motivated, and eager to grow professionally while thriving in a collaborative team environment. You will have the opportunity to contribute to the growth of an open-source project used as the main security tool for large international clients.
Sales Team
The sales team is the main link between our platform and our customers. Managing the long-term satisfaction and retention of all our clients is as crucial as lead generation.
- Remote
Job description
Your role in Wazuh
As a Customer Success Manager at Wazuh, you will be instrumental in ensuring that our customers fully realize the value of our solutions. Your primary responsibility will be to actively engage with our clients to understand their needs, guide them through onboarding, and drive long-term satisfaction and retention. This includes collaborating with customers to ensure seamless integration, identifying opportunities for expansion, and proactively addressing any challenges to promote product adoption. You will also manage a 90-day forecast of renewals and expansion opportunities, providing insights through periodic reports on customer health and engagement metrics.
Key responsibilities
- Build and maintain strong, long-lasting customer relationships by understanding customer goals and driving product adoption.
- Act as the main point of contact for customer issues, facilitating resolutions in collaboration with technical support and product teams.
- Deliver periodic customer health and engagement reports, including usage data, feedback, and metrics for renewals and upsell opportunities.
- Collaborate with sales and account management teams to identify and nurture expansion opportunities.
- Manage customer onboarding and training sessions, ensuring smooth product implementation and an optimal user experience.
- Manage customer onboarding, ensuring smooth product implementation and adding value realization.
What you bring along
- Native or proficiency-level English speaker with excellent communication skills.
- 1+ years of experience in customer success, account management, or customer service in a SaaS, Cloud, or Security environment (highly desirable).
- Experience working with C-level Executives or technical stakeholders, including engineers and IT managers.
- Strong problem-solving skills, with the ability to guide customers to resolve product-related issues effectively.
- Demonstrated experience managing customer accounts, renewals, and expansion initiatives.
- Tech-savvy, with the ability to learn and explain technical concepts clearly to a diverse audience.
Bonus skills
- Proven track record in customer retention and success management.
- Strong understanding of SaaS, cybersecurity, and/or IT infrastructure concepts.
- Experience collaborating with Channel Partners such as Resellers and Managed Service Providers.
- Excellent time management and organizational skills with a consultative approach to account management.
- Previous experience with Customer Success tools and CRM software, such as Salesforce or Gainsight.
We offer
- 100% remote.
- Competitive salary.
- Home office budget.
- A forward-moving career path with professional growth opportunities.
- Collaboration and development with some of the leading international IT companies.
- Positive, supportive and collaborative work environment.
Skills
- Experience in a similar position
- Self-taught person
- Fluent in English
- Team player
- Problem solver
- IT Industry experience background (desirable)
