Support Team Lead
We are looking for talented individuals experienced in Linux system management, virtualization tools, DevOps tools, bash & python scripting. We seek highly-motivated, reliable and loyal individuals with the desire to grow professionally and who thrive in a team environment.
Operations Team
The operations team provides enterprise-level assistance to achieve the IT security goals and business needs of our clients. Its responsibilities include research, diagnosis, identification, and resolution of issues to the satisfaction of our clients. The team also performs training courses and demos of the security platform.
- Remote
Job description
Your role in Wazuh
As the Support Team Lead, you will take a key role in shaping and driving the success of our support operations while fostering a culture of excellence and continuous improvement. Your responsibilities include:
- Leading and mentoring the support team to ensure high-quality service delivery and professional growth.
- Overseeing support workflows, prioritizing and resolving escalated technical and customer issues effectively.
- Driving collaboration across teams to identify and implement process improvements, product enhancements, and operational efficiencies.
- Building and maintaining strong relationships with customers to ensure their success and satisfaction with our solutions.
- Designing and delivering training materials, best practices, and documentation to enable team independence and proactive customer support.
- Acting as the point of escalation for critical incidents, coordinating responses, and managing customer communication.
- Reporting on key performance metrics, team achievements, and identifying areas for strategic improvement.
What you bring along
- Fluent in English, with excellent communication and interpersonal skills.
- Proven experience in a support or technical leadership role, ideally in IT, SaaS, or a customer-facing environment.
- Strong knowledge of Linux environments, troubleshooting, and administration.
- Familiarity with networking concepts, including TCP/IP, DNS, VPNs, and firewall configurations.
- Experience with scripting languages like Python, Bash, or similar.
- A proactive approach to solving challenges, with exceptional organizational and multitasking skills.
- Ability to foster team collaboration and motivate individuals to perform at their best.
- Analytical mindset with a focus on data-driven decision-making and continuous improvement.
Bonus skills
- Experience with tools like Docker, Kubernetes, Ansible, Puppet, Chef, and cloud platforms such as AWS, Azure, or GCP.
- Familiarity with the Elastic Stack or similar monitoring and logging solutions.
- Understanding of Agile methodologies or ITIL practices.
- Passion for learning and staying updated with the latest in technology and support practices.
We offer
- 100% remote.
- Competitive salary.
- Home office budget.
- A forward-moving career path with professional growth opportunities.
- Collaboration and development with some of the leading international IT companies.
- Positive, supportive and collaborative work environment.
Skills
- Internet connectivity and protocols (TCP/IP)
- Linux bash
- Firewall configuration knowledge
- Understanding of security concepts
- Linux environments
- Git
- Python
- Fluent in English
- Team player
