Professional support

Unlock Wazuh's full potential

Wazuh's open-source security platform is powerful, trusted, and free. Professional support enhances it further with expert guidance and rapid issue resolution, helping you strengthen security, save time, and stay ahead.

What you gain

Choosing professional support means gaining a dedicated team that optimizes Wazuh to be your most effective security asset. Our experts provide:

Architecture & hardware guidance

Get customized recommendations for performance, scalability, and reliability.

Health checks & upgrades

Receive proactive system assessments and expert-led upgrades to maintain peak security and performance.

Custom rules, dashboards, and integrations

Improve detection with personalized security rules, dashboards, and third-party integrations.

Dedicated customer success manager

Partner with a Wazuh advocate who ensures a seamless experience and aligns our services with your goals.

Unlimited support portal access

Open tickets anytime and receive fast, effective solutions from Wazuh experts.

Follow-the-sun support

Our engineering team operates across multiple time zones, ensuring timely, high-quality service wherever you are.

Support option

Choose the plan that best fits your needs.

Support plans	Standard	Premium
Support hours	8/5 (business hours)	24/7 for critical issues
Health checks	2 per year	4 per year
Response SLA	8 hours	4 hours
Priority escalation	Normal	High