Professional support
Unlock Wazuh's full potential
Wazuh's open-source security platform is powerful, trusted, and free. Professional support enhances it further with expert guidance and rapid issue resolution, helping you strengthen security, save time, and stay ahead.
What you gain
Choosing professional support means gaining a dedicated team that optimizes Wazuh to be your most effective security asset. Our experts provide:
Architecture & hardware guidance
Health checks & upgrades
Custom rules, dashboards, and integrations
Dedicated customer success manager
Unlimited support portal access
Follow-the-sun support
Support option
Choose the plan that best fits your needs.
Support plans |
Standard
|
Premium
|
|---|---|---|
| Support hours | 8/5 (business hours) | 24/7 for critical issues |
| Health checks | 2 per year | 4 per year |
| Response SLA | 8 hours | 4 hours |
| Priority escalation | Normal | High |
Why businesses worldwide choose Wazuh professional support
Maximize security
Minimize costs
Uninterrupted success
Strategic advantage
What users say
about Wazuh services
“They were proactive in setting up the meeting and resolving the issue in the first session. Very happy with the service. Keep up the good work.”
“Big thanks to the Wazuh Support team for moving so quickly to help us setting up the new production environment, making sure the cut-over went smoothly and just days before Christmas! What a great team!”
“Thanks to the excellent support, even if a person doesn´t know much about Wazuh, they will be able to achieve their objectives because the support team will back them up whenever needed.”
“Everything about this company is top-notch. From sales, to engineering, to training, every step of the way Wazuh outperforms every competitor within their class. I cannot possibly recommend this more!”
“We are very happy with the support that we have received during the installation and configuration process. The member of the support team navigated us the whole time during the installation process even when he didn’t have an access to the system. Thank you very much for the assistance.”
“I'm very happy with the support from Wazuh, it is the best support I've ever had. The team was very friendly, helpful and responsive.”
“Amazing! The best customer support I’ve ever interacted with in my life. The team goes above and beyond and is incredibly professional. Wazuh's greatest asset is its people and how they treat their customers.”
“The support team's intervention was highly valuable. They understood the request thoroughly, were knowledgeable, and treated us with kindness and respect. Thank you very much —we look forward to staying in touch.”
“The support has been exceptional. The team consistently went above and beyond to help us solve complex issues. Their expertise and dedication ensured smooth operations and timely solutions. We deeply appreciate the outstanding support—their efforts made a significant impact. Thank you!”
