Professional support
and maintenance
Help when you need it
The Wazuh platform unifies XDR and SIEM protection for endpoints and cloud workloads, covering a comprehensive set of use cases. Make use of our professional support to get the peace of mind of having the platform supported and maintained by our team of experts.
Wazuh Professional support saves you time and resources so you can employ them efficiently in your project. No matter the type of questions or issues, use our Support Portal and get direct access to the Wazuh technical team. Our skilled engineers are distributed among different offices, adopting a follow-the-sun support methodology that provides high-quality, on-time service.
The annual support and maintenance service includes technical help for all of the platform components and capabilities, as well as troubleshooting, upgrades, health checks, and bug fixes.
Companies using the platform to protect their production servers greatly benefit from acquiring professional support. This service assists with management related issues, and more importantly, it mitigates risks that may impact your business.
Unlimited support
The Wazuh team is ready to provide guidance and effective resolutions to minimize risk exposure. Engage support seamlessly through the Wazuh support portal. Track your issues, open new tickets, and schedule a health check. We've got your back covered.
Once you open your ticket the right resource will get back to you based on the type of issue and timezone.
Health checks and upgrades
You may not know it, and there may still be ways to derive more value from your Wazuh installation. Rely on our health checks for actionable recommendations to optimize the platform and achieve your cybersecurity goals.
Let the team work with you on upgrading your Wazuh deployment to the newest version and benefit from the enhanced and extra features while ensuring your custom work stays in place.
Customer success
You are not alone. Wazuh has a customer-oriented approach across the company that is centralized on the Customer Success team. A customer success manager (CSM) will be assigned to the project, becoming the customer extension within the Wazuh team.
Your CSM will become your main point of contact during this journey, welcoming you during the Onboarding session and following up in QBR meetings.
Architecture design
For self-hosted deployments, this is the way to start. The right architecture and hardware specs will save you headaches later on.
Our team of solution architects designs the best possible architecture based on the environment in scope, the load expected to be generated, and your particular use cases. This exercise includes the hardware specifications for the central components of the Wazuh platform.
Support options
Services |
Standard
|
Premium
|
|---|---|---|
| Support coverage | 8/5 | 24/7 |
| Maximum response time | 8 business hours | 4 business hours |
| Unlimited technical inquiries | ||
| Assisted upgrades to the newest version | ||
| Health checks | 2 per year | 4 per year |
What users say
about Wazuh services
“They were proactive in setting up the meeting and resolving the issue in the first session. Very happy with the service. Keep up the good work.”
“Big thanks to the Wazuh Support team for moving so quickly to help us setting up the new production environment, making sure the cut-over went smoothly and just days before Christmas! What a great team!”
“Thanks to the excellent support, even if a person doesn´t know much about Wazuh, they will be able to achieve their objectives because the support team will back them up whenever needed.”
“Everything about this company is top-notch. From sales, to engineering, to training, every step of the way Wazuh outperforms every competitor within their class. I cannot possibly recommend this more!”
“We are very happy with the support that we have received during the installation and configuration process. The member of the support team navigated us the whole time during the installation process even when he didn’t have an access to the system. Thank you very much for the assistance.”
“I'm very happy with the support from Wazuh, it is the best support I've ever had. The team was very friendly, helpful and responsive.”
“Amazing! The best customer support I’ve ever interacted with in my life. The team goes above and beyond and is incredibly professional. Wazuh's greatest asset is its people and how they treat their customers.”
“The support team's intervention was highly valuable. They understood the request thoroughly, were knowledgeable, and treated us with kindness and respect. Thank you very much —we look forward to staying in touch.”
“The support has been exceptional. The team consistently went above and beyond to help us solve complex issues. Their expertise and dedication ensured smooth operations and timely solutions. We deeply appreciate the outstanding support—their efforts made a significant impact. Thank you!”
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