Technical Account Manager
We are looking for talented individuals with a wide range of skills in technical account management. We seek proactive, highly-motivated individuals with the desire to grow professionally and who thrive in a team environment. This is an excellent opportunity for creativity and innovation. You will have the opportunity to contribute to the growth of an open-source project used as the main security tool for large international clients.
Technical Account Manager Team
The Wazuh Technical Account Manager team helps foster strong and lasting relationships with key customers. The team's mission is to serve as trusted advisors and advocates for these customers, helping them achieve their business goals through the effective use of the Wazuh capabilities.
Job description
Your role in Wazuh
As a Technical Account Manager at Wazuh, you will play a pivotal role in ensuring our customers’ success and satisfaction. Your responsibilities will include:
- Develop a deep understanding of our customers’ goals, technical challenges, and infrastructure configurations, forging strong partnerships built on trust and expertise.
- Establish and maintain your role as a trusted advisor to both customers and colleagues, offering valuable insights and guidance.
- Collaborate with Account Managers to shape the technical account strategy, identifying opportunities for sales leads and customer growth.
- Research and propose high-level technical solutions for our customers, preparing diagrams, reports, and leading technical discussions.
- Foster strong relationships with customers through regular meetings and conference calls. Review service quality, infrastructure requirements, systems capacity, and diligently drive mutually agreed project plans and issues lists.
- Actively promote Wazuh’s capabilities and product roadmaps, identifying potential prospects for future sales and expansion.
- Perform ongoing capacity planning by regularly reviewing infrastructure and Wazuh capacity, ensuring customers’ infrastructure meets their evolving needs.
- Provide hands-on training and guidance to customers, enabling them to maximize the use of Wazuh products and features effectively.
- Continuously evaluate customer needs, suggesting improvements or additional features that align with their evolving requirements.
What you bring along
- Experience in technical support and sales.
- Strong technical knowledge, particularly in Linux environments, with relevant certifications highly preferred.
- Excellent communication and interpersonal skills, encompassing both verbal and written proficiency.
- Exceptional critical thinking and problem-solving abilities, allowing you to analyze complex technical issues and develop innovative solutions.
- Must have technical knowledge of security, administration, and cloud technologies, with relevant certifications considered a plus.
Skills
- Internet connectivity and protocols (TCP/IP)
- Firewall configuration knowledge
- Understanding of security concepts
- Linux environments
- Git
- Fluent in English
- Team player
Bonus skills
- Scripting skills with Python and Bash.
- Familiarity with Kubernetes and containers infrastructure.
We offer
- 100% remote.
- Competitive salary.
- Home office budget.
- A forward-moving career path with professional growth opportunities.
- Collaboration and development with some of the leading international IT companies.
- Positive, supportive, and collaborative work environment.
Skills
- Internet connectivity and protocols (TCP/IP)
- Firewall configuration knowledge
- Understanding of security concepts
- Linux environments
- Git
- Fluent in English
- Team player
